Customer service and frequent questions
Clear answers to what people ask most: opening hours, services, next steps and basic sales information. Fewer interruptions for the team.
Chat and voice assistants
Chatbots and conversational AI that serve customers while your team gets on with work
When someone writes to your company, on the website, WhatsApp or another channel, they expect an answer. If it takes too long, the opportunity goes cold. If anyone answers without clear criteria, the brand gets diluted. The problem is not a lack of bots: it is the lack of an assistant designed properly for the way you work.
At InfinyAI we build chatbots and chat or voice assistants with artificial intelligence, designed to capture leads, answer and follow up with a consistent tone. Available when needed, and aligned with the way you work.
Operating base in Bilbao; projects in Spain and internationally. We start with the bottleneck, define a realistic solution and implement it, testing it against your day-to-day work.
Operating base in Bilbao · Spain and international
Scope and price agreed before we start
Scope
What a well-designed assistant can do
Lead capture and qualification
Collect useful details (what they need, how urgent it is, what type of customer they are) and route them to a human conversation when it is time to close or advise.
Follow-up
Reminders and continuity when a lead or customer is left halfway. The assistant does not forget when someone closes the laptop.
Chat, voice and multichannel
Depending on the case: chat on the website, WhatsApp or other channels, and advanced voice when it adds value. Tone and business rules tailored to you.
Benefits
What changes in the business
- Instant replies to common questions, without waiting for someone to be free.
- More opportunities converted because the contact does not go cold in the inbox.
- A lighter support workload on repetitive questions; the team steps in when human judgment is needed.
- A consistent brand tone in every answer, not loose improvisation.
- Extended availability (including outside business hours, if you set it up that way).
- Better handover to sales or support with the context already collected.
Who it is for
This page is for you if...
- You receive the same questions over and over and your team loses hours on them.
- You want an assistant with your brand's personality, not a generic widget.
- You need to qualify leads and follow up, not just "say hello".
- You want an implementation with clear scope, timeline and price before anything is built.
It is not a fit if you want a bot with no maintenance, no business rules and no responsibility for its tone.
How we work
Clear from the first step
You tell us about the bottleneck
Where messages pile up, which questions repeat and what you lose by not answering in time.
We define a realistic solution
Channel or channels, scope of the answers, when to hand over to a person, integrations, timeline and price.
We implement and test
We train the assistant with your real content, connect it and validate it with real conversations from your operations.
Related services
How it connects with automation and websites
A chatbot is often the visible face of a broader automation (sorting, CRM, alerts). And it works better when the website captures leads well and sends them to the right channel.
Frequently asked questions
What you ask us
What is the difference between a basic chatbot and an AI chatbot?
A basic bot follows rigid menus. An AI chatbot can better understand what the person means, answer in natural language and handle different ways of asking the same question, always within the rules we define.
Can you put a chatbot on WhatsApp and on the website?
Yes, when the case calls for it. The specific channel depends on where your customers write to you and what is stable to maintain.
Will the chatbot speak with my brand's voice?
That is the goal: tone, limits and messages aligned with how you want to serve customers. We do not publish a generic assistant without adapting it.
What happens when a request is complex?
We define when to hand over to a person: the assistant gathers the context and alerts your team instead of making up answers.
How much does a business chatbot cost?
It depends on the scope (channels, integrations, amount of content and flows). We pin it down in the realistic-solution phase, before development.
Do I need a lot of data or a technical team?
You do not need an in-house technical team to get started. You do need clarity about your business, real frequently asked questions and someone to handle what gets escalated.
Do you work with companies outside Bilbao?
Yes. Our operating base is in Bilbao; our services are for clients in Spain and internationally.
How do I get in touch to assess an assistant?
Book at cal.com/infinyai, or use our contact page, email info@infinyai.com or WhatsApp (+34 625 908 717).
Get in touch
How many messages are left without an answer?
Tell us. We will explain how we would approach it and what the next step would be.
Phone and WhatsApp: +34 625 908 717 · Operating base in Bilbao · Services in Spain and internationally