Data Deletion

1. Purpose of this page

This page explains how to request deletion of personal data processed by TechnoFutureNow LLC in connection with services offered under the InfinyAI brand, including data associated with our website, services, proprietary products, applications, user accounts or integrations with platforms such as Meta/Facebook/Instagram, Google, Apple, Microsoft, WhatsApp or other connected tools.

2. How to request deletion

Email info@infinyai.com with the subject:

Data deletion request

Include, where applicable:

• Full name.
• Email associated with your account or request.
• Related product or service: website, ZizeLab, app, SaaS, integration or specific project.
• Phone or WhatsApp number if you contacted us through that channel.
• Account identifier if known.
• For Meta/Facebook/Instagram: user ID, page, connected account or screenshot of the connected app if available.
• For Google, Apple or Microsoft: login email or identifier, if applicable.
• A brief explanation of the data you want deleted.

We may request additional information to verify your identity and avoid deleting someone else’s data by mistake.

3. Deletion from an application

If an InfinyAI product or app has a user account and an internal option to delete the account, you can request it from the relevant menu within the application. If that option is not yet available or you need assistance, use the email indicated on this page.

If the product was downloaded from an app store, this page also serves as the web resource for requesting deletion of the account and associated data.

4. Instructions for Meta/Facebook/Instagram

If you have connected a Facebook, Instagram or any other Meta product account to an InfinyAI service, you can revoke access from your Meta account:

1. Log in to Facebook.
2. Go to Settings & Privacy.
3. Open Settings.
4. Find Apps and Websites.
5. Select the app or integration related to InfinyAI or the relevant product.
6. Click Remove or revoke access.

After that, you can write to us at info@infinyai.com to request deletion of any data we still hold in our systems.

5. Data we delete

When we receive a valid request, we will delete or anonymize, as appropriate:

• Account and profile data.
• User identifiers associated with external platforms.
• Access or connection tokens for external services.
• Messages, requests, preferences or account-related information where no retention obligation applies.
• Technical data directly linked to the user, where it is not necessary for security, audit or legal compliance.

6. Data that may be retained

Certain data may be retained where necessary to comply with a legal obligation, tax/accounting compliance, security, fraud prevention, dispute resolution, defending legal claims, contractual compliance or minimum record keeping.

Where a piece of data cannot be fully deleted because of a legitimate obligation, we will limit its use to the purpose that justifies its retention.

7. Response times

We will respond to deletion and rights requests according to applicable law. Under GDPR, we will normally respond within one month from receipt of a valid request, unless the complexity or the number of requests allows for an extension under the law.

8. Confirmation

When we complete the deletion or anonymization, we will send a confirmation to the email used to make the request, unless doing so is impossible or unsafe, or there is a legal reason not to.

9. Contact

For any data deletion request: info@infinyai.com.