1. Data controller
This Privacy Policy explains how TechnoFutureNow LLC, as the provider of services offered under the InfinyAI commercial brand, processes personal data when you visit this website, contact us, request information, hire our services, use our applications or interact with proprietary products such as ZizeLab, ZizelMark or other digital services of the company.
The privacy and data protection contact is info@infinyai.com.
2. Data we may process
- Contact data: name, email, phone number, company, country, city and information voluntarily included in messages or forms.
- Project data: requirements, documentation, technical needs, budget, business processes and preferences you provide.
- Account data: user identifiers, encrypted credentials, roles, permissions, preferences and access data where a service requires an account.
- Technical data: IP address, browser, operating system, device identifiers, logs, errors, security events and data needed to maintain the service.
- Usage data: interactions with the website, apps, dashboards, integrations, features or support communications.
- Billing data: tax data, billing address, payments, receipts, transactions and information required for legal and accounting obligations.
- Integration data: information shared when connecting external services such as Apple, Google, Microsoft, Meta, WhatsApp, Telegram, payment providers, cloud services, AI providers or other tools.
3. Purposes
- Respond to contact requests, quotes, commercial enquiries and support requests.
- Analyze needs and prepare proposals for software, SaaS, apps, AI, automation or infrastructure.
- Provide contracted services, maintain products, manage accounts, access, support, incidents and technical communications.
- Manage billing, payments, taxes, legal obligations and administrative documentation.
- Protect the security of our systems and prevent abuse, fraud or unauthorized access.
- Improve the website, products, applications, user experience, documentation and internal processes.
- Send informational or commercial communications where consent, contractual relationship or applicable legal basis exists.
4. Legal bases
- Contract or pre-contractual steps: quotes, contracting, service provision, support and account management.
- Consent: non-essential communications, non-essential cookies or optional integrations.
- Legal obligation: invoicing, accounting, tax compliance and legal requirements.
- Legitimate interest: security, fraud prevention, service improvement, internal analysis and reasonable communications related to requested or contracted services.
5. Providers and third parties
We may share data with providers that help us operate our services: hosting, cloud infrastructure, email, analytics, support, automation, payment processors, app stores, development tools, AI services, legal/tax advisors and platforms integrated by the user or client. We do not sell personal data.
6. International transfers
InfinyAI may work with providers located in different countries, including the United States and countries within the European Economic Area. Where data is transferred outside the EEA, appropriate safeguards will be used where required.
7. Data retention
We retain data only for as long as necessary for the purposes described, including contractual, support, legal, accounting, security and dispute-resolution needs.
8. Your rights
You may request access, rectification, deletion, objection, restriction of processing, portability, withdrawal of consent and the right not to be subject to solely automated decisions with legal effects where applicable.
To exercise your rights, email info@infinyai.com. We may request additional information to verify your identity.
9. Security
We apply reasonable technical and organizational measures to protect data against loss, unauthorized access, alteration, disclosure or destruction. No system is absolutely invulnerable, but we work to maintain security appropriate to the data and service.
10. Cookies and similar technologies
This website may use technical cookies necessary for proper operation. If analytics, advertising, pixels, external chat or other non-essential technologies are added, the appropriate notice or consent mechanism should be implemented.
11. Children
Our corporate services are not specifically directed to children. If we detect unauthorized data from a minor, we may delete or restrict it.
12. Changes to this policy
We may update this Privacy Policy to reflect legal, technical or business changes. The current version will remain available on this page.